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Important Information About Reservation

     Cancellation and refund conditions change according to every price type or special offer and it is not possible to make a voucher code discount, cancellation or refund after reservation is implemented in prepaid fees.  You are asked to mark an approval checkbox (I have read Contract Conditions) about the fact that you approve these conditions before making a payment at the last stage of reservation. If you check this box, it is deemed that you have read, understood and accepted the conditions.

     In prepaid prices, payments are accepted only through credit cards with “3D secure” or Visa “Verified Visa”, that is, short message approval code.  Also, in prepaid prices, installment sellings are available for Yapi Kredi, Garant and Isbank credit cards.

     In semi-flexible price advantages, the first day fee is collected from your credit card during reservation and this amount is not refunded.  The remaining amount is paid during check-in to hotel.

     In Flexible price advantage, 1.- (TL/€/£/$) is collected from your credit card in the currency with which the reservation is made to be refunded on the same day for the purpose of controlling the validity of your credit card.

     According to laws of Republic of Turkey, it is not possible to make foreign currency collection from credit cards of Turkish Banks via virtual or non-virtual pos devices of Turkish banks.

     Before the completion of reservation, it is highly recommended that you read the unique conditions of the price type which you have selected from the link available next to related approval checkbox.

     We apply dynamic pricing in our website and call center. These prices are related to staying period first and reservation date and room occupancy second. Prices can vary until the reservation is approved. Generally, if you make reservation at an early date, you will find lower prices. Sometimes, although rare, lower prices can be provided for rooms in limited numbers. Delphine Hotels do not give low price guarantee every time through this website for any accommodation date for early reservation dates.

     Prices for children are calculated according to ages of children and can have variations. Thus you need to enter the ages of children at the time of hotel check-in to hotel website. During check-in, ages of children are controlled from identity cards and if there is a conflict between the age of child and the age you have provided to the website, an extra fee is collected from you due to age difference within your knowledge with the same reservation conditions.

     Round trip airport transfer can be added to prepaid price or semi-flexible price types implemented via our website or call center in return of additional fee.  Our vehicles have the capacity for 11 people. If you cannot find your transfer vehicle after arriving Antalya Airport or you have any problems, you can always reach to our call center and get help from 0090 850 532 07 00 telephone number.