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Policies and Rules
Membership Information
"Enjoy exclusive member benefits including discounts on food and beverage, complimentary room upgrades, and more."
We are happy to introduce our renewed official website and the Membership Program as our new service. Included in our new membership program, you can easily access to special advantages for all of your reservations which you will make over our website and call center. Membership program is only available for reservations that you will make over our website and call center. You can get registered from the section named “Be a Member” included in upper right corner of our website page https://reservation.delphinhotel.com. After registration, you can start benefiting from special prices and advantages via “Member Login”.
Payment And Cancellation Policy
You can form your reservation by selecting payment plan of each room type which is suitable for you as well as benefit from our cancellation and change policies with wide options available. You can find detailed information about reservation types and payment methods in this section. You can easily and quickly carry out your reservation transactions over our call center or website for all our facilities. Our reservation types and payment methods are provided for your information. You can form your reservation by selecting payment plan of each room type which is suitable for you as well as benefit from our cancellation and change policies with wide options available.
Reservation And Hotel Rules
You can review our reservation and hotel rules before accommodation in this section: "There is a difference and variation between Summer Season and Winter Season of all our facilities. Guests must show identity card at check-in. After reservation approval, former guest card discounts and airport transfer privilege cannot be applied to these prices. Special requests can be requested according to availability and no guarantees can be provided. Pets are not allowed. Invitation or marriage certificate can be requested from honeymoon couples during their check-in. Services are provided according to weather conditions in pier and all outdoor facilities. Our facilities have children-friendly and childless sections. Smoking is prohibited in rooms and all indoor areas. There are smoking areas in outdoor areas. It is forbidden to enter to our main restaurants and A-la Carte restaurants in our facilities with slippers, shorts and undershirt.
Important Information About Reservation
Cancellation and refund conditions change according to every price type or special offer. Before the completion of reservation, it is highly recommended that you read the unique conditions of the price type which you have selected from the link available next to related approval checkbox. You are asked to mark an approval checkbox (I have read Contract Conditions) about the fact that you approve these conditions before making a payment at the last stage of reservation. If you check this box, it is deemed that you have read, understood and accepted the conditions. In prepaid prices, payments are accepted only through credit cards with “3D secure” or Visa “Verified Visa”, that is, short message approval code. Also, in prepaid prices, installment sellings are available for Yapi Kredi, Garant and Isbank credit cards...
Cookie Policy
Your explicit consent is required to personalize your experiences and develop our services in terms of our cookies according to KVKK and GDPR. You can visit our cookie policy to get more information about cookies. This policy is applied to the website without considering the type of technologies, methods and means that you are connecting with. Thus, we recommend to read this policy carefully and take a copy of this policy for further review.
Call Center - GDPR
You can find information about the General Data Protection Regulation (GDPR) for the call center in this section. "According to Law on the Protection of Personal Data number 6698 (”Law”), CÖMERTOĞLU OTELCİLİK VE TİCARET A.Ş. And LARES TURİZM İNŞAAT TAAHHÜT SAN. VE TİC. (Hereinafter called “Delphin Hotel ”) has been identified as data controller due to processing personal information about you. According to Article 10 of Law with the title of “Liability of Clarification”, data controllers are liable to notify real persons whose personal information they process about some subjects."