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Payment And Cancellation Policy


     You can easily and quickly carry out your reservation transactions over our call center or website for all our facilities. our reservation types and payment methods are provided for your information as follows.

     You can form your reservation by selecting payment plan of each room type which is suitable for you as well as benefit from our cancellation and change policies with wide options available.

  • If your accommodation dates are certain and you are sure that you will not be able to change your program, then “Prepaid Price” type is just for you.
  • If your holiday program is not certain but you have selected the hotel you will accommodate and you want to reserve a room for the dates of your choices, “Semi-Flexible Price” is more suitable for you.
  • If your holiday program has not become clear but you still wish to benefit from early reservation period, you can book your room by using early reservation discount with “Flexible Price”.

​1-PREPAID PRICE

     This price is the most suitable one in our website. Total amount is collected from your credit card during reservation (Bank transfer option is available in Call Center reservations). Change or cancellation is not possible after the reservation is approved. No refund can be requested. If reservation is not used, a penalty is applied to the entire amount collected.

2-SEMI-FLEXIBLE PRICE

     This price is a little more higher than prepaid price. Only first night’s fee is collected from your credit card during reservation. Remaining amount of reservation is paid to hotel during check-in. If reservation is canceled after approval, the collected first night amount is not refunded. It is possible to make changes until 7 days before the check-in date after reservation is approved. If a change is made, the remaining amount is paid to hotel during check-in without requiring any penalty amount.

3-FLEXIBLE PRICE

     This option is the highest price in our website. Credit card information are obtained during reservation. No prepaid price is available. Total amount is paid to hotel during check-in. It is possible to make changes or cancel until 1 day before the check-in and no penalty is applied. If reservation is not used or canceled late, the first night’s fee is collected.

Payment options:

Our website

  • Online payment via Visa or MasterCard credit card

Our Call Center

  • Payment by dialing credit card information on phone via Visa or MasterCard credit card
  • Online payment via Visa or MasterCard credit card over link to be submitted to you
  • Payment by Bank Transfer

     In your payments via Visa or MasterCard, your credit card must be open for international payments, online payments, mail-order payments and included in 3D Secure Code application. You need to contact your bank for detailed information and change.

     In your payments via Bank Transfer, you can make your payment easily with information available in temporary reservation approval which will be submitted to your e-mail address.